Refund, Cancellation & Shipping Policy

Last updated: 11 June 2026

1. Cancellation

• You may cancel a physical order for a full refund any time before it is submitted to production. Production typically starts shortly after payment, so contact us as soon as possible.
• Once a physical order has entered production, it cannot be cancelled — each portrait is custom-made for you.
• Digital downloads cannot be cancelled or refunded once the download link has been delivered.

2. Defective or wrong items

• If your print arrives damaged, defective, or different from what you ordered, we will replace it or issue a full refund.
• Raise a claim within 7 days of delivery by emailing hello@furframe.in with your order ID and clear photos of the issue and packaging.

3. AI portrait satisfaction

AI-generated portraits are artistic interpretations. Before you pay, you see and approve the exact preview that will be printed. If you're not happy with a generation, you can regenerate before ordering. Because the printed product matches the preview you approved, purely subjective dissatisfaction with the approved artwork is not eligible for a cash refund.

4. Refund timeline

Approved refunds are processed via Razorpay back to your original payment method within 5–7 business days. Your bank may take additional time to reflect the credit.

5. Shipping

• We ship pan-India. Shipping is included in the listed price — no surprises at checkout.
• Orders are typically printed and dispatched within 2–3 business days and delivered within 5–7 business days of payment.
• You'll receive tracking details by SMS/email once your order ships.

6. Non-deliverable addresses

If your PIN code is not serviceable by our courier partners, we'll contact you to arrange an alternative address or issue a full refund.

7. Contact for claims

Email hello@furframe.in with your order ID. We aim to respond within 2 business days.